EAI don’t know if you’ve ever had to request a refund for a product or service at any point in your life, but I personally find it to be a pretty awkward experience, and not something I relish doing.
Usually the customer service rep on the other end of the phone/webchat will spend a few minutes trying to get you to rethink your decision while you sheepishly stand your ground before awkwardly going your separate ways.
I can say with some confidence that a refund request has never ended with me arranging a game of a popular battle royale with the person who sorted my refund, but that’s exactly what happened to Reddit user Dvitash.
EADvitash was checking in with EA support on the status of a refund he’d requested for Origin Access annual membership. The support (whose name has been blacked out) helpfully informed Dvitash that his refund had been approved and would appear in his bank in the next 5-10 working days.
Standard stuff, and a perfectly cordial conversation on both sides. But Dvitash wasn’t done, and asked Support if they were into EA and Respawn’s super popular free to play battle royale game Apex Legends.
Support confirmed they were indeed into the game, and Dvitash revealed he’s a Wraith main with 400 plus kills. He then invited Support to play a game that night with him and his mate.
This is where it gets really heartwarming, as Support enthusiastically responded, saying they finish their shift in four hours and main Bangalore.
Dvitash/RedditUnfortunately, Dvitash has since revealed Support has yet to add him for a game, but as many others pointed out on the Reddit thread, this story is a great example of why we should always treat customer service reps with respect and dignity, no matter your opinions on the company they work for.
After all, at the other end of the line is just another person doing a 9-5 grind and looking forward to playing some video games when they get home – just like us.
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Ewan Moore is a journalist at UNILAD Gaming who still quite hasn’t gotten out of his mid 00’s emo phase. After graduating from the University of Portsmouth in 2015 with a BA in Journalism & Media Studies (thanks for asking), he went on to do some freelance words for various places, including Kotaku, Den of Geek, and TheSixthAxis, before landing a full time gig at UNILAD in 2016.