If you’ve ever had to deal with complaining to a company over the phone then you’ll know the headache of being put on hold, shitty music and unhelpful staff.
One man though wasn’t going to let big companies get away with their shite service and proudly tweeted his four-hour feud with a Virgin Media call-centre, demonstrating the value of tenacity and how piss poor Virgin can be.
John Bull, detailed all the highs and the depressing lows of his phone-call and his battle with the hold music, The Huffington Post reports.
Here’s the saga in full…
Things started getting political…
We’ve all been there…
Not even Bieber could stop them…
Of course…
Juice fuelled their fight…
Return of the Biebs…
Everyone reaches this point…
Always a fun tactic…
Their PR team tried to salvage things…
Eventually they won!
More of a concept than a journalist, Tom Percival was forged in the bowels of Salford University from which he emerged grasping a Masters in journalism.
Since then his rise has been described by himself as ‘meteoric’ rising to the esteemed rank of Social Editor at UNILAD as well as working at the BBC, Manchester Evening News, and ITV.
He credits his success to three core techniques, name repetition, personality mirroring, and never breaking off a handshake.